> ## Documentation Index
> Fetch the complete documentation index at: https://pelusium.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Common problems when using Pelusium with EVE Frontier and Sui.

# Troubleshooting

## The app lets me fill a form, then says the action is paused

**Symptoms:** You can browse Shipping, Cargo Well, Shop, setup, or speculation screens, but a final **Submit**, **Post**, **Accept**, **Authorize**, or **Place bet** button sends you to an explanation page instead of opening a wallet signature.

**What to know:**

* This is expected on preview deployments that are waiting for EVE Frontier world-contract support needed by Pelusium’s cross-SSU delivery flow.
* Nothing has been submitted on-chain if the wallet signature did not open and confirm.
* You can still use the **[3D route planner](/route-planner)**, inspect the exchange, and prepare the exact fields you will need later.
* Use the Discord or community link shown in the app’s explanation page for the latest status.

## Wallet and network

**Symptoms:** Transactions fail right away, your wallet shows the wrong chain, or explorers don’t match what you expect.

**What to try:**

* In your **Sui wallet**, switch to the **same network** the Pelusium site is using (the app usually makes this obvious when it’s wrong).
* Try **disconnecting and reconnecting** the wallet, then repeat the action.
* If you use several wallets or profiles, confirm you’re in the **account** that owns the SSU or accepted the job.

## Pickup or delivery fails

**Symptoms:** Pickup or deliver reverts or errors even though the job looks right in the UI.

**What to try:**

* Complete **[SSU & Pelusium setup](/ssu-pelusium-setup)** on both the **pickup** and **drop-off** storage units involved in the job.
* Double-check that the **SSU IDs** in the job are the units you authorized—typos or the wrong structure break the flow.
* Make sure the **courier** (or whoever acts on-chain) is using the wallet that matches the job state in the app.

## Shop or Cargo Well looks empty or stuck

**What to try:**

* **Refresh** the page and wait a few seconds—lists load from live data.
* Try another **browser** or turn off aggressive **ad / privacy extensions** that block scripts.
* Confirm you’re on the **correct network** (same as above).

## 3D map or route planner is not routing

**Symptoms:** The map loads but **Build route** is unavailable, a system name is not found, or the route card says routing is unavailable.

**What to try:**

* Wait a few seconds and refresh the page; the planner loads a large system catalog before routing.
* Choose systems from the start and destination suggestions when possible, so spelling and punctuation match the catalog.
* If the page says it is showing a showcase fallback, route building may be unavailable until the live catalog is connected.
* If you use **Manual jump radius**, make sure **Use manual jump radius** is checked. Otherwise pick a ship and fuel profile.

## Transactions: how to dig a little deeper

* Open the **transaction digest** in a **Sui explorer** (e.g. Suiscan) on the right network to see the exact error.
* If the app offers **preview** or **simulate** before signing, use it to catch issues early.

## Still stuck

* Re-read the relevant guide (**[Shipping](/shipping)**, **[Shop & Cargo Well](/shop-cargo-well)**, **[SSU & Pelusium setup](/ssu-pelusium-setup)**).
* If something still fails after the steps above, use the **official support or community channel** for your Pelusium deployment.